Terms & Conditions

General

K11 Synergy Sdn Bhd reserves the right to change, modify, or remove any portion of these terms and conditions at any time without prior notice. By continuing to use our website or app after any changes, you are agreeing to follow and be bound by the updated terms. Violation of any terms or regulations stated herein may result in immediate action being taken against the offender(s), including but not limited to suspension or termination of access to our services.

Site and App Contents & Copyrights

Unless otherwise noted, all materials, including but not limited to images, illustrations, designs, icons, photographs, video clips, and written content appearing on this website or app, collectively referred to as the "Contents," are owned, controlled, or licensed by K11 Synergy Sdn Bhd. All content is protected under applicable copyright, trademark, and other intellectual property laws.

The use of any content without prior written permission from K11 Synergy Sdn Bhd is strictly prohibited.

Comments and Feedbacks

All comments and feedback submitted to K11 Synergy Sdn Bhd through our website, mobile app, or via email will be deemed non-confidential and may be used by us for promotional or commercial purposes without further consent.

You agree that your comments will not infringe on any rights of third parties, including but not limited to copyrights, trademarks, or privacy rights. Additionally, you agree that your comments will not contain any unlawful, abusive, or obscene material. You remain solely responsible for the content of any comments you submit.

Product Information and Accuracy

While we strive to ensure that product descriptions and images on our website and app are as accurate as possible, we cannot guarantee that all products will appear exactly as shown on your monitor or device, as this depends on individual display settings.

K11 Synergy Sdn Bhd reserves the right to make changes to product descriptions, pricing, and availability at any time without prior notice. We also reserve the right to correct any errors, inaccuracies, or omissions, even after an order has been placed.

Newsletter and Promotions

By using our website or app, you agree to receive newsletters, promotions, and updates from K11 Synergy Sdn Bhd. You may opt out of receiving these communications at any time by following the unsubscribe instructions provided in the email or contacting our customer service.

Booking and Payments

All bookings for karaoke rooms or purchases made through our website or mobile app are subject to a one-time payment. Payment methods include Visa, MasterCard, and other available online payment methods.

All payments are subject to validation checks and authorization by your payment provider. If payment authorization is not received, K11 Synergy Sdn Bhd will not be liable for any delay or non-delivery of your booking or purchase.

Indemnification

You agree to indemnify, defend, and hold K11 Synergy Sdn Bhd harmless from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of our website, app, or services, or your breach of these terms.

Links to Third-Party Websites

Our website or app may contain links to third-party websites. K11 Synergy Sdn Bhd is not responsible for the content or practices of any third-party sites. Accessing those websites is at your own risk, and K11 Synergy Sdn Bhd will not be liable for any damages or losses related to third-party websites.

Personal Data Protection

K11 Synergy Sdn Bhd is committed to protecting your privacy. Any personal information collected through our website or app is governed by our Privacy Policy, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

We will not share your personal information with third parties without your consent, except as required by law or to provide you with services.

Inaccurate Information

From time to time, there may be information on our website or app that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. We reserve the right to correct these errors without prior notice and to change or update information at any time.

If you are dissatisfied with a product or booking due to inaccurate information, please contact us within 7 days for assistance.

Termination of Use

These terms and conditions remain effective unless terminated by either you or K11 Synergy Sdn Bhd. You may terminate this agreement at any time by discontinuing your use of our services. K11 Synergy Sdn Bhd also reserves the right to terminate access to the website, app, or services at any time, without prior notice, for users who fail to comply with these terms.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or related to the use of our website, app, or services will be subject to the exclusive jurisdiction of the Malaysian courts.