Privacy Policy

Your Privacy

We are dedicated to safeguarding your personal information and maintaining your confidentiality. The data we collect is used to provide services, improve your experience, and for future marketing purposes. Only authorized employees of K11 Synergy Sdn Bhd will have access to your personal information. We will not disclose your personal data to third parties unless it is necessary to provide a service to you (e.g., shipping, credit checks) or as required by law.

We may also share your data with regulators, lawyers, auditors, marketing agencies, and other service providers, strictly for legitimate purposes in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

Your Consent

By using our website or mobile app, you consent to the collection and use of your information as outlined in this Privacy Policy. We do not sell your personal information (such as name, address, email, or credit card details) to third parties without your explicit permission.

Communication & Marketing

If you have made a purchase or booking through our site or app, we may occasionally update you about our latest products, services, promotions, and special offers via email, SMS, or phone. You can opt out of receiving such communications by following the "unsubscribe" link in our emails or by contacting our customer service.

Cookies

A "cookie" is a small file that is stored on your device’s hard drive. Our website uses cookies to improve your browsing experience by remembering your preferences and login details. You can change your browser settings to block cookies, but this may impact your ability to use some features of our website.

Site Statistics

We may disclose anonymized and aggregated statistics about website visitors and users of our mobile app to our investors or business partners. This data is gathered using cookies and tracking codes embedded in our website and app. The collected information includes page views, visit duration, and paths taken by visitors.

Disclosures of Your Information

We may disclose your personal information in the following cases:

If K11 Synergy Sdn Bhd sells or buys any business or assets.

If K11 Synergy Sdn Bhd or substantially all its assets are acquired by a third party.

If we are required to disclose your information to comply with any legal obligations or to protect the rights, property, or safety of K11 Synergy Sdn Bhd, our customers, or others. This includes sharing information for fraud protection and credit risk reduction.

Third-Party Sites

Our website and app may contain links to third-party websites, such as partner networks or advertisers. Please note that these websites have their own privacy policies, and K11 Synergy Sdn Bhd is not responsible for the privacy practices of third-party sites. We encourage you to review their policies before submitting any personal data.

Checking Your Details

If you wish to verify or update the information you have submitted to K11 Synergy Sdn Bhd, you can do so by contacting us via email at admin@k11karaoke.com or by logging into your account on our website. For security purposes, we may require proof of identity before providing you with the requested information.

To protect your privacy, please ensure your login details are kept secure. We strongly advise against using browser-based password memory functions that could expose your account to unauthorized access.

Contacting Us

We value your feedback and welcome any questions or concerns you may have about this Privacy Policy or the use of your personal data. Should you wish to contact us, please reach out via:

Email: admin@k11karaoke.com

Phone: +6082252511

We are committed to ensuring that your experience with K11 Synergy Sdn Bhd is positive and secure.